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At Farah Luxe Homes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
1. Eligibility for Returns & Exchanges
- Items must be returned or exchanged within 7 days of delivery
- Products must be unused, unwashed, and in original condition
- Items must include original packaging and tags (if applicable)
- Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or discounted items
- Customized or personalized products
- Used, damaged, or altered items
- Items returned without original packaging
3. Return Process
To initiate a return or exchange:
- Email us at support@farahluxehomes.com with your order number and reason
- Our team will provide return instructions
- Ship the item back as instructed
Returns sent without prior approval may not be accepted.
4. Exchange Policy
- Exchanges are subject to product availability
- If the replacement item is unavailable, a refund or store credit may be offered
5. Refunds
- Approved refunds will be processed within 7–10 business days after inspection
- Refunds will be issued to the original payment method or as store credit (at our discretion)
- Shipping charges are non-refundable unless the item is defective or incorrect
6. Return Shipping Costs
- Customers are responsible for return shipping costs
- If the item is damaged, defective, or incorrect, we will cover return shipping
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos for quick assistance.
8. Policy Changes
Farah Luxe Homes reserves the right to modify this policy at any time without prior notice.
9. Contact Us
For return or exchange inquiries, contact us at:
Email: support@farahluxehomes@gmail.com